Data recovery FAQ:

What causes data loss?

Based on statistics the main cause of data loss is hardware breakdowns. Mechanical parts of the drives such as read/write head assembly, electronic component or PCB failure and physical damage on the surface of disks and platters (bad sectors) are the most common hardware malfunction.
Logical failures and human errors such as corruption in file system, accidental deletion of files and folders or formatting drives and partitions and also virus attacks are the other causes of data loss.

How does data recovery happen?

Depends on the cause of failure, special software and hardware is used to recover the data from malfunctioning drive. In case of hardware failure, it is required that parts to be replaced on the failed drive to retrieve the data or clone it to another hard drive. The replacement parts are required to be used from the same model hard drive (donor) with close manufacturing date as the failed drive. If data loss is as a result of logical failure, the chance of recovering data is very high as far as new data is not written to the drive. In all cases of hard drive failure, it is very important to stop using your computer or storage immediately and bring it for a professional analyse and recovery assessment.

What is the success rate of data recovery?

In most cases data is recoverable from hard drives. The only time that data recovery fails is when there is severe damage on the surface of platters and disks or when the files are overwritten by new data.

Is there anything I can do to recover my data?

Successful data recovery requires special tools, software, hardware and lots of experience. If your data is important and irreplaceable, we strongly recommend using professional recovery services. Each unsuccessful data recovery attempt causes more damage on the drive and data recovery becomes more difficult and more expensive.

How do I know the problem I am facing is because of hard drive failure?

  • Clicking or grinding noises while running
  • Files mysteriously disappear. Usually more than once
  • Locking up during the boot process - hard disk problems are indicated if this happens frequently
  • The computer often freezes, and when it does you are left without mouse or keyboard input and have to do a hard reset
  • Standard file processes like saving and opening slow down interminably, even for small files
  • Increase in the number of errors noted when running disk check utilities